Shipping & Delivery
We are working on expanding our delivery options as we grow in the UK. At the moment we offer the shipping and delivery options below. Requirements and cut-off times may vary depending on your region so please check the specific requirements for your region.
Standard Delivery
FREE on orders over £30
£3.50 on order between £20 - £30
£3.99 on order below £20
Great Britain
- Standard delivery is within 2-4 working days.
- Delivery is Monday to Friday, excluding public holidays. Any orders placed after 5pm Friday and over the weekend will not be dispatched until Monday, excluding Public Holidays.
- We will make every effort to deliver all your items together and at the same time, however, in some cases, your order may arrive in separate consignments.
Northern Ireland
- Delivery is within 2-3 working days.
- Delivery is Monday to Friday, excluding public holidays.
- We will make every effort to deliver all your items together and at the same time, however in some cases your order may arrive in separate consignments.
Delivery Failure
If you fail to take delivery of the ordered goods and they are returned to us, we will contact you upon their arrival via email. A refund of the cost of goods without shipping will be processed within 7 days unless you have notified us before then to advise that the goods are still required. If the goods are still required, you will be charged an additional shipping fee for a second delivery.
It is the responsibility of the customer to ensure there is someone at the delivery address at the specified date to sign for the parcel. If no one is present the courier may deliver the goods to a neighbour either side or directly opposite and should leave a card to advise where this parcel has been left. Alternatively, the parcel can be left in a safe location on the property, such as porches with a door, sheds or greenhouses, and garages. If a parcel is showing as being delivered but you are claiming non-receipt of a parcel, please contact us directly through our website. Notification of such failures must be made within 7 working days from the last day of expected delivery. Please allow 3-5 working days from the date of notifying us to allow us to investigate with the courier.
If a refund is applied and the goods are later located then we reserve the right to place a debit for these goods unless you return them to us. Contact us here. Failure to raise an initial query within this timeframe may result in failure to investigate with our couriers and redress may not be offered.
Stock Outs
Usually everything displayed on our site as “In Stock” is present in our warehouse and available for immediate dispatch. In the unlikely event that any ordered goods are not readily available to us, we reserve the right to cancel your order.
You will receive an email notification of any order cancellation as a result of stock out confirming that any pre-authorization has been released or payment refunded as relevant in line with our Payment Terms, to the extent that the out of stock item forms part of a larger order, all other goods ordered by the customer will be dispatched in the normal way.
Delivery Timeframes
It is our objective to achieve on time delivery on all orders. We monitor our delivery partners and our experience is that delivery is successful within the chosen delivery time period in 99% of cases.
We use a number of third party courier service providers and on occasion human error may cause a package to be misdirected. Once despatched, the on time delivery of a package is the responsibility of the relevant courier company and Orange Toys cannot be held responsible for a package not reaching its destination on time.
In order to avoid disappointment, we suggest that customers place orders well in advance of parties and Christmas to allow for any unforeseen delays.